Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos team, what we can and cannot help with, and how to get the quickest useful reply. We are an independent information site, not a casino, so we cannot access player accounts or influence how an operator treats you.

What we can help with

We research and review gambling sites not on GamStop for UK readers. Most messages fall into one of these groups:

• Corrections: a bonus term, payment method or licence detail that looks out of date or wrong. Bonus terms change often, so reader reports are valuable.
• Questions about our reviews: how we assessed a casino, what a term such as wagering requirement means, or why a site sits where it does in the rankings.
• Feedback and topic suggestions: things you wanted to know and could not find.
• Business and editorial enquiries: from operators or organisations. Please note that payment or commission does not buy a higher position on our lists.

What we cannot do

We cannot resolve a dispute with a casino, release a withdrawal, reopen a closed account or recover funds. We also cannot confirm the status of your account with any operator. If you have a problem with a site, start with its own support team and complaints process, and keep copies of chats, emails and screenshots. If the operator holds an overseas licence, the licensing body or an approved dispute service may accept complaints, but you should check this on the casino's own site.

How to write so we can reply quickly

1. Say which page or casino your message is about.
2. Describe the issue in a sentence or two, such as "the minimum deposit shown differs from the casino's terms".
3. Include the date you saw the information and, if you can, where you saw it.
4. Never send passwords, full card numbers or identity documents. We will never ask for them.

Our contact details are shown in the site header and footer. We do not publish personal contact details for individual writers, and we do not provide a phone line or live chat. A reply is not guaranteed for every message, but we read what we receive, and verified corrections are made to the relevant page.

How we handle corrections

When you flag a problem, we compare it with the operator's current published terms and with official sources where relevant. If it checks out, we update the page and the date it was last checked. If we cannot confirm it, we say so rather than guess. Our research is based on reviewing published information, not on us depositing or withdrawing money.

For background on how we pick and rank sites, see our guide to trusted non GamStop casinos for UK players.

A note on commission

We may earn a commission if you sign up to an operator through links on this site. That does not decide rankings, and it does not stop us listing drawbacks. Bonus offers are operator advertising, and their conditions, such as wagering requirements, time limits and cashout caps, apply to you, not to us.

If gambling is causing you harm

Sites outside GamStop are not covered by the UK self-exclusion scheme, so extra care is needed if you have self-excluded or are worried about your gambling. You must be 18 or over to gamble.

• GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133 and its online chat.
• GAMSTOP: free self-exclusion across UK-licensed operators, which you can register for at any time.
• Blocking software and limits: tools that block gambling sites and deposit or loss limits on your accounts can add a further layer of protection.

If you are in financial difficulty, please do not treat gambling as a way to earn money or fix debt. Free debt advice is available from independent UK charities.

Before you write

Many answers are already on our site, including how bonuses work, what payment methods are typically available to British customers and what to check about licensing. If you still have a question, send it to us with the details above and we will do our best to help.